DragonARK IT | PC & Laptop Service Berlin EN
DragonARK IT
Professional PC & Laptop Service in Berlin
Specialized in fault diagnosis, maintenance, cleaning, system setup and individually configured custom PCs. Efficient appointment-based service, clear communication in German, English and Chinese. Currently mainly via drop-off & pickup; additional service types are in preparation.
Core Service Items
The seven main technical service areas offered by DragonARK IT for private customers
Cleaning & Thermal Paste Service
For overheating, fan noise and performance loss
- Proper disassembly & dust removal
- Basic hardware condition check
- Renewal of thermal paste
- Basic stability and temperature check
- Includes high-performance TF-7 thermal paste or GT upgrade
Upgrade
- Honeywell PTM7950 Phase-Change Pad +15 €
- Renew thermal material for VRAM & power delivery +15 €
OS Reinstallation & Setup
Partitioning + clean Windows installation + drivers & basic configuration
- Individual partitioning, e.g. custom C:/D: drive sizes
- Clean Windows reinstallation
- Windows Home or Pro depending on existing license situation
- System language selectable: German / English / Chinese
- Driver installation and basic system configuration
Upgrade
Custom-PC Full-Service
Individually configured PC according to budget and intended use
- Configuration according to use case, budget and requirements
- Consulting on components, purchase channels and price-performance
- Assembly, cable management and basic airflow design
- Basic BIOS settings, XMP/EXPO profile for RAM
- Windows and driver setup, ready to use on handover
Upgrade
- Migration of the old system and working environment +40 €
- Showcase build / complex RGB controller cabling +20 €
Basic Fault Diagnosis & Localization
For common software and hardware issues, with quick initial narrowing-down
- Visual check and assessment of startup behavior
- Basic check of RAM / drive / battery / power adapter
- Initial check of system environment, drivers, firmware and BIOS / UEFI
- Basic check of drive health, file system and startup entries
- Initial fault range and recommendation for next steps
Note
The price includes basic diagnosis only, not subsequent repair. Small immediate fixes during diagnosis are not charged separately.
Advanced Fault Diagnosis & Localization
For liquid damage, no-boot cases and recurring faults after repairs
- Advanced disassembly, mainboard removal if necessary
- Inspection for liquid / moisture / repair traces and areas under shielding films
- Short-circuit check of key power delivery areas
- Complex system faults and difficult software issues
- More precise fault range and recommendations for further repair steps
Note
Includes everything in the basic diagnosis. If an upgrade is needed after basic diagnosis, only the 40 € difference is charged.
PC/Laptop Migration
Clone migration while preserving desktop, programs and working habits where possible
- Image migration of the old system and partitions, up to 1 TB data volume
- Includes old-device disassembly and drive reading if necessary
- Startup repair and basic boot check on the new device
- Cleanup of residual old drivers
- Basic adaptation to the new platform
Upgrade
- Install migrated old SSD/HDD into the new device +10 €
- Partition size adjustment +20 €
Special Cases & Problem Solving
For technical issues affecting daily use, work or gaming performance
- Game compatibility issues, anti-cheat errors, installation problems
- New devices with abnormal performance or slow loading times
- Unexplained stuttering, software crashes, system bluescreens
- Low FPS or frame drops despite solid hardware
- Explorer/cloud drive issues, low storage space, C: drive cleanup
Offer
Service Types
Currently focused on drop-off & pickup by appointment. Personal direct support and on-site appointments are in preparation and are not yet regularly bookable.
Drop-off &
Pickup
By appointment. Standard processing time approx. 2 business days, with online status updates. Same-day pickup may be possible when capacity allows.
Direct Support
in Preparation
This service is currently not regularly available. Planned as personal support with direct coordination, transparent workflow and clearly defined service scope.
On-Site Service
in Preparation
This service is currently being set up and is not yet regularly bookable. Planned for appointments within Berlin, with a transparent travel fee based on distance.
Contact
Contact options for DragonARK IT
Online Inquiry & Appointment Scheduling
The exact address will be shared separately after appointment confirmation or deposit.
Scan QR Code
Inquiry Template
The more precise the information is, the more accurately the workload can be estimated.
- Cleaning & Thermal Paste Service: [device model & year of purchase] + [special requests, if any]
- Fault Diagnosis & Localization: [device model & year of purchase] + [video / photos of the fault] + [what changed before the issue started?] + [repair history] + [important data on device?] + [urgency]
- Custom-PC Full-Service: [budget] + [main use / use case] + [special requests, if any]
- Special Cases & Problem Solving: [device model & year of purchase] + [video / photos] + [detailed description of the issue]
- More information is available in the FAQ.